Each nation can register one person for the NA Survey as the ‘NA Administrator’ (the “NA Admin”), which will be communicated to your National Association by the ITF directly or from your respective ITF Development Officer. You will receive an invitation link to register in order to access the NA Survey where you can then assign yourself to your respective country. The ITF will then approve your invitation within 48 hours from the time you that register.

The video below takes you through how to complete the pre-survey questionnaire to get started on your survey

Once you have been assigned as a NA Admin you will first need to confirm the specific Terms and Conditions of the platform service and then complete the NA Survey pre-questionnaire (four short questions).

From there you will see the ‘Current Survey’ menu, select this and you will be taken to the ‘ITF Survey Admin’ menu. Select the ‘pencil icon’ in the yellow menu and this navigates to the ‘Current Survey’. By selecting the ‘Settings menu’ (cog icon), this will open up the menu to assign a ‘Section Champion’. The ‘Section Champion’ must have previously registered on the ITF Academy in order to be assigned to a specific section in your Survey.

The email used for each ‘Section Champion’ must be the one used to register an ITF Academy account in order to add them. You can specify which sections of the Survey each will have access to, as well as assign multiple ‘Section Champions’ to different sections of the Survey. They will then be able to contribute to the completion of the Survey for your National Association. Section Champions will only be able to view and edit the section(s) that they have been assigned, they will not be able to access or view any other sections.

A ‘Section Champion’ will receive an email invitation when you add them to a section, and they should follow the unique link to access the Survey section.

The deadline to complete the submission of the Survey is Tuesday 30 April 2024. The Survey platform allows you to ‘save and return’, allowing you to come back and complete questions or sections at different stages over this time. Once you have completed a section, the ITF may share questions intowith you and your Section Champions in order to clarify the data provided for particular questions. This will be communicated through the online messaging function built into the platform as part of the validation process.

The video below takes you through how to use the Messaging feature for the survey

Throughout the Survey, you will be able to complete each section and then confirm each section’s approval. Once all sections are approved by the NA Admin, this may be submitted to the ITF for validation. Where the ITF have any queries regarding your data submitted, they may communicate through the messaging function on the platform to you. You may be prompted to make further reviews and updates before approving again for the next phase of ITF validation.

Following last ITF validation, you will be prompted to formally submit final verification / sign-off of each section and the Survey on behalf of you National Association. Once confirmed, you will not be able to make any further changes to the information you have provided.

The insight that is provided fundamentally allows the ITF to understand the global landscape of tennis more accurately and direct from all the member National Associations. Once analysed, the data on total players, coaches, clubs and courts will be published within the next edition of the ITF Global Tennis Report. This data, as it has in 2019 and 2021 when published in the Global Tennis Reports, has supported the implementation of the ITF strategy ITF2024 and will continue to act as an up-to-date insight tool for future strategic development and to support the growth of tennis worldwide. Throughout the Survey, there are a number of different sections that request information. This information will be shared internally with the respective ITF department in order to support their activities with all member nations.

Yes, the NA Survey is accessed through the ITF Academy and you are required to have a registered ITF Academy account before you can register for the Survey.

You should provide the most recent / latest data that is available to your National Association across the different questions included within the Survey. In most cases, this will be data from 2023. In the instance where data from 2024 is available this is accepted. If the most recent accurate and reliable data is available before 2023, then this will also be accepted. Data sources should be provided where applicable within the Survey - please see “Accuracy and Reliability of data”.

The Survey will take the NA Admin on average no more than 30 minutes to complete in one sitting, as long as the relevant data is available at the point of completion. There are up to 16 different sections of questions to complete, depending on the response to the pre-survey questionnaire. You may add colleagues from your National Association to support the collaboration and complete specific sections, however this may increase the duration.

As part of the validation phase, the ITF may raise queries regarding your data submitted, and this communication process through the online messaging function on the platform to you may add additional time to the completion of the Survey. This may involve a number of phases before you are prompted to formally submit final verification / sign-off of each section and the Survey on behalf of you National Association.

For some National Associations, accessing accurate, valid and reliable data first-hand (primary data) from their own databases remains challenging. Consequently, when completing the NA Survey, we request you to specify what data sources have been sourced in order to complete specific questions – most importantly under the sections “1. Players”, “2. Tennis Venues & Access” and “3. Delivery of Tennis”.

Data sources may include secondary sources such as commercial data agencies and/or data from governments or sports ministries. Where you are unable to use primary or secondary data sources, please provide an estimate. A data source and date must be provided for these questions. Where possible, please also provide a hyperlink to the specific source or an uploaded file of the source, multiple documents or links can be uploaded for each question.

Accurate information and insight from nations not only informs the global picture of the tennis to support future ITF strategies, it also provides specific national information which can support targeted action plans and context for possible resourcing to countries and programmes across different projects and activities.

The results of this ITF NA Survey will be used in a variety of ways. The data may lead to a better understanding of our knowledge about the international tennis ecosystem. It will assist in the delivery of ITF development assistance to member nations, it will help nations to know more about tennis in other nations, and the data will be shared with all the participants.

Some data related to the governance and financial operations of your National Association is requested within the ITF NA Survey. Please note that no sensitive information related to the governance and financial operations of your National Association will be made public by the ITF and will not be published within the ITF Global Tennis Report or any other medium. It will be for the use by the ITF for internal purposes only. You may state within the respective question notes section if the data inputted is of a sensitive nature.

Under the sections “1. Players”, “2. Tennis Venues & Access” and “3. Delivery of Tennis”, historical data may be presented for reference purposes. This data has previously been provided to the ITF by your National Association through previous editions of the NA Survey, and subsequently published in the ITF Global Tennis Reports 2019 and 2021. An automated validation has been built into the platform and you will be prompted to respond to a set of multiple-choice options based on whether your latest data inputted is an increase, decrease or similar to the last submission provided to the ITF.

Throughout the Survey, guidance and definition are in place to support your understanding of each question. This is provided through the ‘i’ info button to the left of each question. Please use this important guidance to ensure the accuracy and reliability of your understanding of each field before inputting data.

The responses will be collected and stored directly within the ITF Academy data cloud. Following the NA Survey submission window which closes on 30 April 2024, all response data will be transferred to the encrypted ITF Data Lakehouse for analysis and long-term storage in accordance with the ITF Data Privacy Notice and ITF Business Contacts Privacy Notice. The data stored will only be accessible by the assigned ITF staff.

We do not foresee any risks as a result of your National Association completing the ITF NA Survey, however if you or any of your assigned Section Champions or other parties are at any time uncomfortable with the process, you may pause and if necessary you can contact the ITF via the respective ITF Development Officer in your region or to development@itftennis.com.

There are various requirements for the submission of each question and where a question cannot be saved there should be prompts as to why you cannot save a question. Some questions have multiple parts which are indicated with an arrow to expand out the question until you see the save button. All areas of each question need to be completed before you can save your response.

Follow the steps using the 'Support' button via the ITF Academy (bottom left) where the issue is related to Registration to the ITF Academy. All other queries related to the completion of the Survey itself (ie, sections, questions, approval, etc.) please contact development@itftennis.com directly or use the messaging within the Survey.